You seek data to identify trends and to gain insights. You think creatively to solve problems and you like to gather information from lots of people and sources to get different ideas. Providing guidance and insight to supporting other internal teams such as Solution Development, Transition and Implementation, Network Operations, Security Operations, Life Cycle Engineering, and Vendor Management indirectly collaborating with internal functional owners to deliver a superior customer experience.
Leading initiatives and matrix managing multiple teams to deliver project(s) that span one or more business units with maximum revenue generation to the FAA. Leveraging knowledge of relational databases, applying business process/data modeling, database design, and other analytical tools for continual improvement.ĭirecting projects to ensure the successful development and execution of initiatives.
#2 sigma jobs plus#
Providing customers/suppler with account support and maintaining relationships.Ĭonducting planning and reviewing of team's work, plus removing barriers and solving problems to help them be optimally productive and gaining buy-in from partners and those that will implement changes. Leading internal task order (TO) proposal activities by establishing a project schedule to meet customer deadlines, publishing the schedule to internal stakeholders, and tracking actions to completion.Īssuring shared teams accurate trending capture of Vz, customer data including billed/invoiced and funding via digitized process.ĭeveloping and documenting new requirements for sub order contractor pricing proposals and responses activities impacts the Verizon’s financial bottom line.ĭeveloping short term and long-term deliverable packages including who, what, where when planned across all teams - engineering, technical, contract, legal and so on for a timely accurate deliverable for customer consumption. In this role, you’ll be able to significantly impact the future of our Customer Service Organization, by ultimately transforming our contact centers into a satisfying customer engagement experience. You’ll keep the improving the customer experience at the forefront while you think of ways to improve our efficiency and performance. Whether it’s identifying new approaches to routing calls, improving processes, or shifting towards self-service. You’ll find opportunities and new ways to make the customer call center experience even better. We are hiring skilled and energetic candidates to work alongside the best and brightest employees on a long-term career opportunity to design, build and operate the next generation NAS network supporting the busiest, most complex aerospace system in the world. Here, you’ll discover the rigor it takes to make a difference and the fulfillment that comes with living the #NetworkLife.Īt Verizon, we don't wait for the future, we build it! Join the industry leader in Network and Telecommunications Services as we embark on transforming our nation's critical communications infrastructure and the FAA's National Airspace System (NAS) network.Īs a member of our FAA Enterprise Network Services (FENS) team, you will bring your passion, education and experience to this critical mission and interact directly with decision-makers and government staff who are tasked with ensuring the nation's air transportation system's underlying communications infrastructure is secure and always available. If you’re fueled by purpose, and powered by persistence, explore a career with us. In crisis and in celebration, we come together-lifting up our communities and striving to make an impact to move the world forward.
We anticipate, lead, and believe that listening is where learning begins. We’re a human network that reaches across the globe and works behind the scenes. Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect around the world.
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